Returns Policy

Please keep in mind when shopping in store and online at Mabel, we are not required to provide a refund or replacement if you change your mind under the Australian Consumer Law.

We will not refund for

• Change of mind
• Purchased the product elsewhere cheaper
• If you damage your product or misuse: i.e. Overwatered

In certain circumstances where an item may be approved for a refund or exchange, the item must fit the criteria below and be accompanied by proof of purchase:

• Must be in perfect and unused condition
• No damage to the item or the packaging
• Only full priced items can be refunded or exchanged. No refunds/exchanges on sale or reduced/discounted items 

Please contact us at info@mabel-store.com.au with your purchase date, a photo of the product and a copy of the receipt.

 

Terrariums

If there are signs of significant change to the terrarium within 7 days of purchase; please take the following steps

• email our team at hello@littlelands.com.au with your purchase date and photographs of your terrarium and copy of receipt.
• Little Lands will email back within 2 business days* to advise if you can rectify the issue at home - or to give you the go-ahead to bring it in to our store for a 'Spruce-Up' or Exchange.
• we will not exchange for change of mind, breakages, a gift you did not like - or if you did not follow the Care Instructions.

Refund can only be given within 7 days with original store receipt if a terrarium shows significant change in plants whilst following instructions given at the time of purchase

Please keep your receipt for proof of purchase.

* During any restriction period, our reply times may be significantly longer.